Product Manager

Who We Are

Creditsafe is the world’s most used provider of business credit reports, covering more than 430 million businesses worldwide. We deliver actionable intelligence powered by machine learning, AI, and connected data to help companies grow, thrive, and identify opportunities. Founded in 1997, we have offices in 16 countries serving more than 110,000 customers.

About The Role

We are seeking a Product Manager to join our Portfolio Solutions team. This is a hybrid role with both Product Manager and Product Owner responsibilities. This position offers significant room for growth, as you will be working on the product team responsible for Data Studio, our new AI-powered solution for portfolio management and master data management.

In this role, you will be the Product Manager for Alerting and Monitoring capabilities. You will own the roadmap to redevelop these capabilities on our new platform and the strategy for customer migration and sunsetting of our existing standalone products. You will need to make important prioritization decisions to balance maintaining the existing products to meet current customer needs while developing new integrated capabilities. Additionally, you will be the Product Owner for the development team responsible for maintaining the current monitoring product. You will work closely with engineering, product, marketing, sales, and support teams across the globe to ensure smooth product development, go-to-market strategies, and day-to-day customer experience.

Depending on experience, this role will be hired at either the Product Manager or Junior Product Manager level.

Key Responsibilities

• Be the voice of the customer in developing products, solutions, and capabilities. Gather and interpret customer feedback to inform product decisions.
• Own the product roadmap and prioritise features to deliver maximum value, balancing the maintenance of existing products with the development of new capabilities.
• Manage the backlog by setting priorities for the development team, translating product requirements into actionable user stories and specifications.
• Drive the transition from standalone product offerings to an integrated portfolio management solution.
• Collaborate closely with other areas of product management, engineering, and stakeholders including sales and leadership.
• Ensure product releases are high quality, create customer value, and are backed by go-to-market activities. Work with support teams to solve customer issues in a timely manner and to develop self-service knowledge banks.
• Develop deep knowledge of your product area. It is expected that you will have the highest level of expertise in your domain.
• Collaborate with marketing to create tailored go-to-market collateral – documentation, training, etc.
• Evangelize the product and its benefits internally and externally.

Skills & Experience

• Demonstrable track record of building product roadmaps, setting priorities, and executing with focus.
• Strong verbal and written communication skills with the ability to adapt to the audience and lead through influence. Capacity to align multiple stakeholders and lead through influence.
• Ability to clearly articulate customer needs (the “why” and “what”) through comprehensive product requirements/user stories considering both functional and non-functional requirements.
• Outcome-oriented mindset that enjoys creating innovative solutions to customer needs. A critical thinker able to identify root causes, evaluate alternative approaches, and make sound decisions with incomplete information. Encourages healthy debate and curious thinking within a team environment to arrive at a suitable solution (the “how”).
• Prior experience working on solutions that balance the needs of new customers with those of existing customers migrating to new platforms/solutions is beneficial (but not essential).
• Prior experience working with alerting, data management solutions, and/or RestAPIs is beneficial (but not essential).
• Good skills in SQL and database administration are a plus.
• Genuine interest in technology, AI, and the power of data to drive business decisions.
• Bachelor’s degree or comparable academic training or industry experience.
• Proven experience as a product manager or product owner.

Benefits

• Competitive Salary.
• Company Laptop supplied.
• Bonus Scheme.
• 25 Days Annual Leave (plus bank holidays).
• Hybrid working model.
• Healthcare & Company Pension.
• Cycle to work and Wellbeing Programme.
• Global Company gatherings and events.
• E-learning and excellent career progression opportunities.
• Plus more that can be found on the benefits section on the Careers page, https://careers.creditsafe.com/gb/

Join us at Creditsafe and be part of a dynamic team that is shaping the future of business intelligence and data-driven decision-making. Apply today!