We are looking for a Group Data Support Expert, to support with liaising between the customer and the data teams to ensure the process and support is at a high level.
Our success over the last 29 years and our ongoing growth can be attributed to our people and our strong culture. Culture and engagement really are part of our DNA here at Creditsafe and we take pride in making Creditsafe a great place to work. It’s important to us that people can be themselves, feel a sense of professional and personal growth and feel part of a global community. We offer a varied range of benefits that support a good work-life balance, including a hybrid approach to work, which enables you the flexibility needed to thrive.
With 25 offices across 14 countries, Creditsafe offer instant access to company credit reports in over 160 countries throughout the world. There is no wonder we are a popular place to work with such security and presence worldwide.
Job Summary
As part of the Group Data function, the Group Data Support Expert will support Creditsafe’s international operations by managing incoming data-related queries from internal stakeholders across multiple countries and coordinating with external partners. The role ensures that all interactions deliver an excellent customer experience through clear communication, timely responses, and effective relationship management.
Primary Responsibilities:
· Act as the first point of contact for international data-related queries from Creditsafe offices worldwide.
· Triage, prioritise, and resolve queries within agreed service levels.
· Liaise with internal teams including analysts, product teams, sales support, and customer success.
· Collaborate with external partners and suppliers to obtain information and resolve data discrepancies.
· Maintain strong relationships with stakeholders and ensure clear, timely communication.
· Prepare internal reports, summaries, and documentation of query activity.
· Support basic validation checks to resolve data-related issues.
· Escalate complex issues to technical teams when necessary.
· Champion customer-centric behavior and identify service improvement opportunities.
**Please note that the responsibility lists detailed above are not exhaustive and the data support expert may be requested to perform additional duties / take on additional responsibilities deemed as reasonable by their direct line manager.
Core Skills (Non-Technical)
· Strong proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook).
· Excellent written and verbal communication skills.
· Ability to manage multiple priorities across international time zones.
· Strong attention to detail and accuracy.
· Interpersonal skills with the ability to build strong relationships.
· Organised, methodical, and able to meet deadlines.
Customer-Service-Oriented Soft Skills
· Empathy and ability to understand customer perspectives.
· Professional and calm communication style.
· Confidence handling high-pressure or complex situations.
· Positive tone and resilience in challenging circumstances.
· Collaborative mindset, comfortable working across cultures.
